Refund Policy

At Rent A Prime, we understand that plans can change. Here's our refund policy:

1. Cancellations

• Full refund for cancellations made at least 72 hours prior to the scheduled booking time.
• 50% refund for cancellations made 48–24 hours before the scheduled time.
• No refund for cancellations made less than 48 hours in advance or no-shows.

2. Delays and No-shows

• If the customer is not available at the pickup location within 30 minutes, it is treated as a no-show.

3. How to Request a Refund

To initiate a refund, please email your booking reference and reason to rentaprimecars@gmail.com.

4. Refund Timeline

Refunds are processed within 5–7 working days to the original payment method.

The Refund rules may change as per the Company commitments and policies.